We know you're going to love your new Heisadiyalbum items. So, we expect that you will not cancel anything! But, if for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please contact Heiladiyalbum Customer Support.
Generally, we cannot cancel an order once it has left our warehouse. Therefore, we suggest you to Contact Us as soon as you can. If we are unable to make the change before the order is processed and/or shipped, you may need to return the item and/or a restocking fee may apply.
Heilsadiyalbum offers a 30-Day Money Back Guarantee. We will always try to do everything as best as we can to ensure your satisfaction!
If you need to make a return, we're here to help. You may access our customer service here to ask about the return.
We have a few things to keep in mind during the return process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right.
Please notify us within 15 days of receipt and we will make arrangements for a replacement or refund as necessary. No re-stocking fees or return shipping charges will apply.
If a shipment arrives with visible transit damage, it is best to refuse it and email photos to support@heilsadiyablum for further instructions.